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Update
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If you have questions, comments, or problems with an order, please contact us by emailing us at . We will respond as soon as possible and give you better, more accurate information than if you were to call the fulfillment center direct. Don't waste your time trying to talk to the fulfillment center, they usually give wrong information if they give you any information at all. Let us deal with them for you.
Shipping Status Order backlogs have been cleared and orders are shipping more quickly as of 09/20/08. For information on how to correctly submit a COD, please follow the steps below.
UPDATE . Existing clients refilling orders may use Visa or COD. New clients must purchase with COD. It is more secure and faster to order online. Do not place orders by phone or give out your credit card number to anyone.
For refill orders using Visa, you must select "Credit Card" on the questionnaire or your order will be submitted as C.O.D. -see example below:
If you order with Visa, the fulfillment center will call you for a confirmation. Failure to confirm the order will result in delay or cancellation. If you receive a call that instructs you to order COD, come back to the website and place your order, do not do it on the phone. Ordering by phone will result in higher costs to you and probable delays in shipping your order.
If you do not want to wait for a confirmation call, you can contact the confirmation agents at 1-877-256-7029 (10:00am to 5:00pm eastern time). When you confirm the order, the fulfillment company should ask for the last 4 digits of the CC you used to place the order in the confirmation.
Do not give out your whole credit card number. If someone is asking for your whole credit card number over the phone, do not give it under any circumstance even if you are calling to confirm your order. They only need the last 4 and giving the whole number is very unsecure.
Avoid confirmation calls - Order COD
If you order COD, you do not need to confirm the order by phone. Follow the instructions on how to complete a COD and when you fax or email the copy of your money order, that will serve as confirmation. To order COD, fill out the order form as normal, click the button for COD payment and submit the order. After you submit the order you will be taken to the confirmation page which has your order number.
Print that page!
If you have a printer, print the page out with your order number on it. If you don't have a printer, make a note of the order number. There is a next step to placing a COD order but it is very |
simple and it is required by the pharmacy to make sure you are ready for a COD shipment.
To Complete the COD:
Take the confirmation page you printed that shows your order number, and in the blank space write your full name and ship to address. Then place the Money Order or Cashier's Check you will use to purchase so that it appears below your name and address and photocopy the confirmation page and money order as it appears in the layout image you see to the right.>> |  |
Fax a copy of the completed Money Order or Cashier's Check to 1-646-219-4614. If you don't have a fax, you can also scan the completed COD and email it to support@goldenigroup.com. If you do not have a scanner, you must fax a copy of the Money Order. If you do not have a fax or photocopier, you will need to go to a FedEx/Kinko's or UPS Store or similar service to photocopy the document and fax the page.
Make sure when you email or fax that you include your name, order number and shipping address. The fulfillment company will then be able to confirm your request and that you have the money ready and the pharmacy will then release the order.
If You Are NOT Home When It Arrives:
If you are gone when UPS arrives with your COD, they Will Not take the payment from a neighbor. The delivery address and the money order address must be the same. If you are not there, UPS will leave a note on your door and you can visit the local UPS warehouse, (NOT a "UPS Store" location), and pick up your COD there. If you decide to have your neighbor stay at your home, UPS will leave it with them if they are at your house, but a note on your door telling the delivery man to go next door will not happen. They have to deliver your order and pick up the COD at the same address as is written on the money order.
If You Want A Status Update:
If you are looking for the status of your order, click the link above that says Order Status or click here with your user name and password.
If Your Question Is Not Answered Here:
If you do have a question that isn't answered, please write. We will reply asap. If you write and your question is answered here, we will respond but other email will take priority.
Do Not Place Orders by Phone with anyone.
Do not try to reorder by phone. If you get a call to refill an order, hang up. There is a scam going on where people are called and told the caller is from the fulfillment warehouse and is authorized to sell you medications. They are criminals and will steal your money and identity. We have had many emails in recent weeks from people who thought they were ordering here. Do not fall for this trick. If you have questions about your order or questions about reordering, email me and I'll get right back to you.
Customer Service
When you order with Safewebrx.com online, we will send you an email notification when your order has shipped. We give you your tracking number, order number and the date it will arrive. We also will send you an email when you are eligible for a refill. If you're not getting them, let us know.
If you ever have a problem with an order just let us know and we'll take care of it. If someone is calling you to "place a new order", you are far better off buying here online. You'll find there is much less chance of a problem with your order and you'll be able to track the order, something you can't do on phone orders, and we will keep you updated. We'll also be sending you soon to a new refill website where prices are even lower.
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